Customer Experience Coordinator
As our business goes from strength to strength, we’re on the lookout for a skilled individual to join our team as a Customer Experience Coordinator.
Job Summary
A Customer Experience Coordinators role is to deliver an unforgettable experience and support customers throughout their journey with RE:GEN whilst improvements are being made to their homes.
To build positive relationships with customers ensuring that they are fully informed, constantly consulted and always listened to.
Daily Responsibility
- Coordinate all activities that relate to the customers journey, from introduction through to the completion of works
- Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation
- Support the site manager in all activities affecting the customer experience
- Investigate and resolve complaints within agreed timescales
- Resolve problems of access or other social issues
- Identify community initiatives to fulfil social value commitments
- Asset in developing continuous improvement opportunities links to all activities affecting the customer journey
Essential Skills
- Excellent communication skills, both written and oral
- Ability to work in a fast paced environment
- Good initiative and logical thinking skills
- Good problem solving skills
- Confident and organised
- Good communication and negotiating skills
- Computer literate
- Team player
Salary & Benefits
- Competitive salary and benefits based on experience
- Free private gym usage at RE:GEN House
- Pension contribution scheme
- Life assurance scheme
- Private healthcare available
- Access to wealth management advice
Apply Now
To apply for this job role, please complete the below form, attaching your CV and Cover Letter. We’ll get back to you as soon as we can.
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